# Support & Contact

Get help with the Coolset APIs and platform.

## Support Channels

### Email Support

**support@coolset.com**

For technical questions, bug reports, or general assistance.

**Response Time**: Within 24 hours (business days)

### Enterprise Support

Enterprise customers receive:

- Dedicated customer success manager
- Priority support channel
- Technical integration guidance
- Sustainability research team access


Contact your CSM directly for immediate assistance.

## Documentation Resources

### API Documentation

- [Quick Start Guide](/getting-started/quickstart)
- [Authentication](/getting-started/authentication)
- [API Reference](/supply-chain-api)


### Coolset Academy

[academy.coolset.com](https://academy.coolset.com)

- Video tutorials
- Best practices guides
- Compliance frameworks
- Webinars and training


## Service Status

Check the current status of Coolset services:

**Status Page**: [status.coolset.com](https://status.coolset.com)

Subscribe to updates for:

- Planned maintenance
- Service incidents
- Performance issues
- New feature releases


## Developer Community

*(Coming soon)* Join our developer community:

- Share integration patterns
- Ask technical questions
- Contribute to documentation
- Connect with other developers


## Reporting Issues

When reporting an issue, please include:

✅ **Do include**:

- Timestamp of the issue
- Endpoint and HTTP method
- Request/response samples (without sensitive data)
- Error messages and codes
- Your API integration details


❌ **Don't include**:

- API tokens or credentials
- Personal data
- Proprietary business information


### Bug Report Template


```markdown
**Description**: Brief description of the issue

**Endpoint**: POST /api/orders/

**Expected Behavior**: What should happen

**Actual Behavior**: What actually happened

**Steps to Reproduce**:
1. Step one
2. Step two
3. Step three

**Error Response**:
```json
{
  "detail": "Error message"
}
```

**Environment**:

- Integration: [Python/JavaScript/etc.]
- Date/Time: [ISO 8601 format]



```

## Feature Requests

We love hearing from our developers! Submit feature requests to:
**support@coolset.com** with subject line "Feature Request: [Your Idea]"

Include:
- Use case description
- Expected behavior
- Why this feature would be valuable
- Any workarounds you're currently using

## Security Issues

For security vulnerabilities, please email:
**security@coolset.com**

- Do not post security issues publicly
- Include detailed information about the vulnerability
- We'll respond within 48 hours
- We may offer bug bounties for significant findings

## Contact Information

**Coolset B.V.**

📧 **Email**: support@coolset.com  
🌐 **Website**: [coolset.com](https://coolset.com)  
📞 **Phone**: +31 20 2101245  

**Office Hours**: Monday - Friday, 9:00 - 17:00 CET

## Frequently Asked Questions

### How do I get an API token?

Log in to your Coolset account, navigate to **Settings → API Tokens**, and generate a new token.

[Full guide →](../getting-started/authentication.md)

### What are the rate limits?

1000 requests per hour per API token. See [Making Requests](../getting-started/making-requests.md#rate-limiting).

### Which API should I use for EUDR compliance?

Use the [EUDR Compliance API](../eudr-api.yaml). See our [EUDR use case guide](../use-cases/eudr-compliance.md).

### Can I use the APIs in production?

Yes! All APIs are production-ready and support enterprise workloads.

### How often is emissions data updated?

Carbon emissions calculations are typically updated monthly. Use the Carbon API for read-only access.

### Do you support webhooks?

Webhook support is coming soon. Subscribe to our [changelog](changelog.md) for updates.

### Can I get help with integration?

Yes! Enterprise customers get dedicated integration support. Email support@coolset.com.

## Additional Resources

- [API Changelog](changelog.md)
- [Coolset Blog](https://coolset.com/blog)
- [Sustainability Resources](https://coolset.com/resources)
- [Customer Stories](https://coolset.com/customers)

## Legal & Compliance

- [Terms of Service](https://coolset.com/terms)
- [Privacy Policy](https://coolset.com/privacy)
- [Data Processing Agreement](https://coolset.com/dpa)
- [Security Overview](https://coolset.com/security)
```