Get help with the Coolset APIs and platform.
support@coolset.com
For technical questions, bug reports, or general assistance.
Response Time: Within 24 hours (business days)
Enterprise customers receive:
- Dedicated customer success manager
- Priority support channel
- Technical integration guidance
- Sustainability research team access
Contact your CSM directly for immediate assistance.
- Video tutorials
- Best practices guides
- Compliance frameworks
- Webinars and training
Check the current status of Coolset services:
Status Page: status.coolset.com
Subscribe to updates for:
- Planned maintenance
- Service incidents
- Performance issues
- New feature releases
(Coming soon) Join our developer community:
- Share integration patterns
- Ask technical questions
- Contribute to documentation
- Connect with other developers
When reporting an issue, please include:
✅ Do include:
- Timestamp of the issue
- Endpoint and HTTP method
- Request/response samples (without sensitive data)
- Error messages and codes
- Your API integration details
❌ Don't include:
- API tokens or credentials
- Personal data
- Proprietary business information
**Description**: Brief description of the issue
**Endpoint**: POST /api/orders/
**Expected Behavior**: What should happen
**Actual Behavior**: What actually happened
**Steps to Reproduce**:
1. Step one
2. Step two
3. Step three
**Error Response**:
```json
{
"detail": "Error message"
}Environment:
- Integration: [Python/JavaScript/etc.]
- Date/Time: [ISO 8601 format]
## Feature Requests
We love hearing from our developers! Submit feature requests to:
**support@coolset.com** with subject line "Feature Request: [Your Idea]"
Include:
- Use case description
- Expected behavior
- Why this feature would be valuable
- Any workarounds you're currently using
## Security Issues
For security vulnerabilities, please email:
**security@coolset.com**
- Do not post security issues publicly
- Include detailed information about the vulnerability
- We'll respond within 48 hours
- We may offer bug bounties for significant findings
## Contact Information
**Coolset B.V.**
📧 **Email**: support@coolset.com
🌐 **Website**: [coolset.com](https://coolset.com)
📞 **Phone**: +31 20 2101245
**Office Hours**: Monday - Friday, 9:00 - 17:00 CET
## Frequently Asked Questions
### How do I get an API token?
Log in to your Coolset account, navigate to **Settings → API Tokens**, and generate a new token.
[Full guide →](../getting-started/authentication.md)
### What are the rate limits?
1000 requests per hour per API token. See [Making Requests](../getting-started/making-requests.md#rate-limiting).
### Which API should I use for EUDR compliance?
Use the [EUDR Compliance API](../eudr-api.yaml). See our [EUDR use case guide](../use-cases/eudr-compliance.md).
### Can I use the APIs in production?
Yes! All APIs are production-ready and support enterprise workloads.
### How often is emissions data updated?
Carbon emissions calculations are typically updated monthly. Use the Carbon API for read-only access.
### Do you support webhooks?
Webhook support is coming soon. Subscribe to our [changelog](changelog.md) for updates.
### Can I get help with integration?
Yes! Enterprise customers get dedicated integration support. Email support@coolset.com.
## Additional Resources
- [API Changelog](changelog.md)
- [Coolset Blog](https://coolset.com/blog)
- [Sustainability Resources](https://coolset.com/resources)
- [Customer Stories](https://coolset.com/customers)
## Legal & Compliance
- [Terms of Service](https://coolset.com/terms)
- [Privacy Policy](https://coolset.com/privacy)
- [Data Processing Agreement](https://coolset.com/dpa)
- [Security Overview](https://coolset.com/security)